Roleco Fine Art Pte. Ltd. (“Roleco”) works closely with our artists to make sure we deliver quality artworks in good condition. In the event you are not satisfied with your order and purchase due to damages, please email us at firstname.lastname@example.org within 3 days of buying the artwork and we’ll refund you in full for your purchase (excluding delivery costs).
In the unlikely event that your order arrives in a damaged condition, simply take a digital photo of the item and of the shipping packaging it arrived in, then attach the photos to an email and send it to email@example.com. Please include the following information in the email: your order number, shipping ID or item number, a brief description of the damage for the return, and let us know whether you are seeking a replacement or a refund. You will receive an email from us with an update and steps on how to proceed within 3-5 days. If you receive our products and they are damaged upon delivery please do not accept the order and the products will be returned to our gallery.
Please note that risk of damage, loss or deterioration to passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after you have accepted the delivery.
Our artworks are sourced directly from artists, therefore, our Return Policy varies depending on the source of the art work. Returns of some artwork are accepted within 3 days of delivery for reasons agreed with the gallery. The return policy of each artwork is indicated in your cart before you checkout. The customer is responsible for the cost of return shipping using a recognized international courier company such as UPS, DHL, FEDEX, TNT or Registered Mail. All returns must include original packaging and the customer is required to pay for shipping insurance.
If you would like to submit a refund claim, simply email us at firstname.lastname@example.org. stating the reasonable reasons.